CollectVault Support
We answer every message, usually within two business days.
Contact us
Email: support@bloksymedia.com
In the app you can also open Profile > Send us your feedback. Please include your app version (shown at the bottom of Profile) and what you were doing when the problem happened.
Subscriptions and billing
- CollectVault Premium is billed by Apple. To change or cancel it, open Settings > your name > Subscriptions on your iPhone, or use Profile > Subscription details > Manage subscription in the app.
- Changed phone or reinstalled the app? Sign in with the same account, then tap Restore Purchase on the Premium screen.
- Refunds are handled by Apple at reportaproblem.apple.com.
- Deleting your CollectVault account does not cancel an App Store subscription. Cancel it in Apple settings first.
Your data
- Export your collections from Profile > Export Inventory (CSV and PDF with Premium).
- Delete your account and data from Profile > Delete Account.
- Collections and community profiles are private unless you choose to share them.